07 July 2006
Why Scottish Enterprise is out of control
Nonetheless, my insiders at SE are telling me they are fed up with hopeless IT systems that don't work and get in the way of them doing their jobs. So I wrote to the head of ICT at aforesaid troubled organisation offering my help.
My mail of 19th May went unacknowledged and unanswered.
My followup mail of 27th May went unacknowledged and unanswered.
My followup mail of 22nd June went unacknowledged and unanswered (although I see it has been picked up due to the read receipt, but not by the person it was sent to)
My followup mail of 2nd July went unacknowledged and unanswered as above except for a response by Alex Neil MSP.
Is this the company that runs courses for businesses on customer service? Is this the same company that preaches effective use of e-mail?
A simple "thanks for your email" would be enough.
Nearly 2 months for a response. No wonder things are so bad there.